General Terms and Conditions for Reserving Tickets/Seats via the Internet

Art. 1
The use of the website allows the customer, within the availability of items and the limitations determined by the organization, to reserve one or more items for the events offered on the website and to receive these.

Art. 2
The website allows the customer to reserve one or more seats up to the date determined by the organization or until the available quantity is exhausted.

Art. 3
Unless explicitly stated otherwise, the reservation of seats implies the acceptance of these general terms and conditions by the customer.

Art. 4
The website administrator aims to prevent all possible forms of exploitation, fraud, and deception, as well as to avoid any discrimination regarding access to and use of the website. Taking this into account, the organization and the administrator disclaim all liability if the customer fails to complete payment or provides incorrect information at the time of reserving one or more seats.

Art. 5
The customer is, in all cases, responsible for executing the payment and providing the related information.

Art. 6
The price listed on the website at checkout includes all charges and taxes. The customer must transfer this amount to the organization through the options provided during the ordering process. If payment is made via a direct payment method (e.g., VISA, MASTERCARD, etc.), the customer authorizes the administrator or its partner(s) to process this payment and transfer it to the administrator or organization.

Art. 7
No later than seven (7) working days after receipt of payment, the customer will receive the tickets via a link sent by email. The customer is expected to print and preserve these tickets responsibly. Upon request, they must present these tickets at the event.

Art. 8
Tickets are non-refundable under any circumstances.

Art. 9
By reserving seats via the website and providing their information to the administrator and the organization, the customer agrees that this information may be used by the administrator or organization solely for the purpose of informing them about new events. The customer can opt out of this benefit and/or review and correct their information upon simple request at any time.

Art. 10
If one of the General Terms and Conditions is deemed invalid or partially unenforceable, the remaining terms will remain unaffected and will continue to apply fully, minus the disputed clauses, as far as possible.

Art. 11
Any complaints must be sent by registered mail to the organization's address listed in Art. 13 within three (3) days following the visit to the website, and must include sufficient justification.

Art. 12
In case of a dispute, only the Commercial Court of Hasselt has jurisdiction, with proceedings conducted in Dutch, and Belgian law applies exclusively.

Art. 13
The organization behind this website is Rock Herk vzw, Ridderstraat 6/1, B-3540 Herk-de-Stad, Belgium.

Art. 14
The organization of the FESTIVAL (including but not limited to the composition of the program, date, and location of the various performances) is the responsibility of the ORGANIZER, to the exclusion of the TICKET DISTRIBUTOR, which is only responsible for ticket sales and their handling. Changes in programming do not warrant full or partial ticket refunds. The ORGANIZER is not liable for the cancellation or termination of the FESTIVAL due to force majeure (including but not limited to unusual weather conditions, illness, death, or absence of an artist). Tickets will not be refunded or exchanged for another event or festival day. Loss or theft of the ticket is the responsibility of the PURCHASER/VISITOR and does not entitle them to a replacement or refund. Additional arrangements regarding travel to the FESTIVAL, food, and accommodation costs made independently by the PURCHASER/VISITOR are the sole responsibility of the PURCHASER/VISITOR. The FESTIVAL is not liable for any additional expenses beyond the cost of the ticket(s) and associated reservation fees.

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